Location: Manchester

Type: Permanent

Industry: Ladieswear

Job Ref: TGN5130

The Company:

A fantastic opportunity for a Senior Merchandiser/ Account Manager to play a crucial role in facilitating the sales process and ensuring customer satisfaction. This position requires a detail-oriented individual with excellent communication skills and a strong commitment to providing exceptional support to the retail customers. You will be working with Buyers, building relationships and supporting the internal teams.

Key Responsibilities

• Supporting a major retail customer with day-to-day Product Merchandising
• Ensuring that products meet delivery dates
• Raising orders and notifying factories as required.
• Communicating with the buying team and understanding key sample deadline and selection/ sign off dates
• Working with buyers and the design team to receive design packs
• To ensure availability of all required samples for buyer’s selection meetings on time
• Request buyers’ feedback
• To ensure a timely review of account performance
• Managing the critical path and ensuring the customer is updated
• Work with 3rd Party warehouse to ensure the goods are booked and delivered as per agreed dates.
• Complete weekly dispatch report
• Arrange and lead customer meetings.
• Other duties as required.

Skills

• Previous experience in a merchandising role, preferably within the wholesale or retail industry.
• Dynamic, flexible working methods, adapting to the needs of the customer and business
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proactive and customer-focused mindset, with a commitment to delivering high-quality service.
• Team player with the ability to collaborate effectively with colleagues across departments.