Location: Manchester

Type: Permanent

Industry: Licensed Products

Job Ref: TGN5028

The Company:

A fantastic opportunity for a Sales Support / Merchandiser to play a crucial role in facilitating the sales process and ensuring customer satisfaction working for a children’s licensed supplier. This position requires a detail-oriented individual with excellent communication skills and a strong commitment to providing exceptional admin support to the sales team and retail customers. The Sales Support Team Member will be responsible for handling various administrative tasks, resolving customer enquiries, and coordinating with internal departments to ensure smooth sales operations.

Benefits

• Flexible start and finish times
• Early Friday finish
• Hybrid – 2 days in the office
• 25 days holiday + 1 for your birthday

Key Responsibilities

• Documentation and Reporting: Maintain sales records, prepare sales reports, sales quotes and assist in analysing sales data to identify trends and opportunities.
• Order Processing: Process sales orders accurately and efficiently, ensuring timely delivery to retail customers.
• Customer Communication: Serve as a key contact for retail customers, addressing inquiries, resolving issues, and providing product information and support.
• Sales Support Materials: Assist in the development and distribution of sales support materials, such as product catalogues, samples, price lists, and promotional materials.
• CRM Management: Update and maintain customer information in the CRM system, ensuring accuracy and completeness of records.
• Customer Feedback: Gather and relay customer feedback to the sales team and management to identify areas for improvement and enhance customer satisfaction.
• Cross-Functional Collaboration: Liaise with internal departments, including logistics, finance, and marketing, to coordinate activities and resolve issues impacting sales operations.
• Process Improvement: Identify opportunities to streamline sales processes, improve efficiency, and enhance the overall customer experience.

Qualifications

• Previous experience in a sales support, merchandising or customer service role, preferably within the wholesale or retail industry.
• Dynamic, flexible working methods, adapting to the needs of the customer and business
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proactive and customer-focused mindset, with a commitment to delivering high-quality service.
• Team player with the ability to collaborate effectively with colleagues across departments.
• Adaptability and willingness to learn new processes and systems.
• Understanding of sales principles and practices is desirable but not essential.