Location: Manchester
Type: Permanent
Industry: Textiles
Job Ref: TGN5146
The Company:
An exciting opportunity for a Key Account Sales Administrator – Hybrid role –to join a fast-moving Textiles team, excellent training and development. The successful candidate must be able to work in a fast paced ever changing work environment and be happy to “muck in” as part of a driven and motivated team so that everything that needs to get done gets done.
Benefits:
- Hybrid working – 3 days in the office a week.
- 23 days holiday – rising to 25 over 2 years.
- Free car parking.
Responsibilities
- Help support the growth of the business.
- Working with the customer service team leader to maintain and build high level relationships with major client accounts – communicating with customers daily via phone, email and attending customer meetings and visits, ensuring any queries are dealt with swiftly.
- Creating sales support documents such as presentations, range plans and quote sheets.
- Process of customer orders within 24 hours of receipt.
- Regular communication with the warehouse team to ensure effective fulfilment of orders.
- Monitor sales orders to ensure delivery deadlines are being met and communicate any delays immediately with a customer.
- Chase and manage sales forecasts from the customer, ensuring they are communicated through to internal teams.
- Manage forward orders/back orders/forecasted stock/new launches; continually monitoring internal stock reports to ensure requirements are fulfilled as soon as stock becomes. available and communicating any updates in availability immediately with the customer.
- Dealing with credit issues i.e. shortages / input errors / customer complaints / returns and providing all the information to the relevant internal department so a credit or investigation can be raised.
- Constant monitoring of sales figures and working with the management team and customer to push sales, identify gaps, lines not active, slow/high performers, and upselling opportunities.
- Assist with online product upload/new line forms and existing product listing amends.
- Check product listing and pricing, once products are live, ensuring they are optimised and correct.
- Creating and updating customer and product information on internal and customer systems such as address/prices/barcodes. Knowledge of Mirakl system would be an advantage.
- Looking at Reviews on Sites – identifying positive and negatives for any internal action required.
- Product and competitor analysis – supporting on comp shops and monitoring products/prices in the wider market.
- General office/admin support where needed including answering the phone, sending samples, post/parcels organisation, supporting Account Managers in customer meetings.
Key Skills
- Previous experience in a similar role is essential.
- Strong IT Skills
- Ability to communicate with Customers.
- Attention to detail is critical.
- Able to work on own initiative