Location: Manchester – Hybrid
Type: Permanent
Industry: Homeware
Job Ref: TGN5105
The Company:
An exciting opportunity for a Key Account Sales Administrator – Hybrid role –to join a fast-moving Homewares team, excellent training and development.
The successful candidate must be able to work in a fast paced ever changing work environment and be happy to “muck in” as part of a driven and motivated team so that everything that needs to get done gets done.
Benefits:
- Hybrid working – 3 days in the office a week.
- 23 days holiday – rising to 25 over 2 years.
- Free car parking.
Responsibilities
- Working with the key account manager to maintain and build high level relationships with major client accounts – communicating with customers on a daily basis via phone, email and attending customer meetings and visits, ensuring any queries are dealt with swiftly.
- Creating sales support documents such as presentations, range plans and quote sheets
- Process of customer orders within 24 hours of receipt
- Regular communication with the warehouse team to ensure effective fulfilment of orders.
- Monitor sales orders to ensure delivery deadlines are being met and communicate any delays immediately with a customer.
- Chase and manage sales forecasts from the customer, ensuring they are communicated through to internal teams.
- Manage forward orders/back orders/forecasted stock/new launches; continually monitoring internal stock reports to ensure requirements are fulfilled as soon as stock becomes available and communicating any updates in availability immediately with the customer.
- Dealing with credit issues i.e. shortages / input errors / customer complaints / returns and providing all the information to the relevant internal department so a credit or investigation can be raised.
- Raising/managing overseas factory orders
- Constantly closely monitor sales and working with the management team and customer to push sales, identify gaps, lives not live, slow/high performers, upsell opportunities.
- Assist with online product upload/new line forms and existing product listing amends.
- Check product listing and pricing, once products are live, ensuring they are optimised and correct.
- Creating and barcodes and product information on internal system such as address/prices/barcodes
- Looking at Reviews on Sites – identifying positive and negatives for shares and actions
- Product and competitor analysis – supporting on comp shops and constantly monitoring products/prices in the wider market.
- Creating and analysis of month end Business/Customer sales reports and weekly Non-Sales Report
- General office/admin support where needed including sending samples, post/parcels, supporting Account managers/company directors in customer meetings.
Key Skills
- Previous experience in a similar role is essential.
- Strong IT Skills
- Ability to communicate with Customers.
- Attention to detail is critical.
- Able to work on own initiative.
- Enjoys working as part of a wider team and likes to get stuck in.