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Import Merchandiser (TGN5037) – Excellent Salary DOE

Import Merchandiser (TGN5037) – Excellent Salary DOE

Location: Manchester

Type: Permanent

Industry: FMCG

Job Ref: TGN5037

Dynamic FMCG are looking to strengthen the merchandising team with a driven and proactive individual, who’s eager to learn and develop their existing skills, in an exciting and fast paced working environment.

The role:

  • Processing orders with our suppliers and following the order from start to finish.
  • Creating Customer administration forms for new item creation set up.
  • Creating customer orders and ensuring dates match throughout.
  • New item creation on internal system with full specification in fine detail.
  • Raising and running purchase orders to suppliers to ensure goods ship correctly, on time and in full
  • Working with a team of buyers, design/packaging and QC for running orders and development to ensure smooth order process.
  • In-depth critical path management with both supplier and customer.
  • Liaising with suppliers regarding artwork, samples, shipment images and invoices.
  • Confirming artwork and packaging with customers when relevant.
  • Working closely with the buying and sales teams regarding samples and delivery dates to ensure on time and in full deliveries.
  • Chasing up concept and sample approvals for licensed products before goods can be produced.
  • Arranging sample requirements such as red seal, gold seals and photography samples.
  • Sending samples to the customer via courier service and chasing or approvals
  • Checking packaging specifications and working through customer manuals to highlight specific requirements on made to order products.
  • Managing multiple high street customer accounts, monitoring shipment timelines and effectively communicating across the business including customer accounts, logistics and sales teams, to manage any changes, potential issues or delays.
  • All orders are date critical, therefore being organised is essential.
  • Planning of container fills for customer orders when requested.
  • Problem solving for any issues that arise internally for a solution before approaching the customer.
  • Working with customers to provide exceptional service through effective and efficient communication at all times to meet expectations.
  • General administration and ad hoc duties requested by the buyers/director.
  • Willingness to assist colleagues in other departments during peak times.


  • 3 years’ experience within merchandising – preferably with a variety of roles & responsibilities.
  • Excellent communication skills – confident speaking to internal and external customers and suppliers.
  • Ability to establish, develop and maintain supplier and customer relationships with professionalism.
  • Good knowledge of Excel (essential) and Microsoft NAV preferable but not essential, as the successful candidate will receive full training of our computer systems.
  • Organisation and prioritisation skills, with an exceptional eye for detail and ability to manage workloads efficiently.
  • Highly motivated, proactive and eager to learn new products/customers.
  • Proactive and solution driven individual who uses initiative and thrives on having responsibility and ownership.
  • Positive and committed person who loves a varied working day and is involved in many different projects.
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