Location: Manchester

Type: Permanent

Industry: FMCG

Job Ref: TGN5037

Dynamic FMCG are looking to strengthen the merchandising team with a driven and proactive individual, who’s eager to learn and develop their existing skills, in an exciting and fast paced working environment.

The role:

• Processing orders with our suppliers and following the order from start to finish.
• Creating Customer administration forms for new item creation set up.
• Creating customer orders and ensuring dates match throughout.
• New item creation on internal system with full specification in fine detail.
• Raising and running purchase orders to suppliers to ensure goods ship correctly, on time and in full
• Working with a team of buyers, design/packaging and QC for running orders and development to ensure smooth order process.
• In-depth critical path management with both supplier and customer.
• Liaising with suppliers regarding artwork, samples, shipment images and invoices.
• Confirming artwork and packaging with customers when relevant.
• Working closely with the buying and sales teams regarding samples and delivery dates to ensure on time and in full deliveries.
• Chasing up concept and sample approvals for licensed products before goods can be produced.
• Arranging sample requirements such as red seal, gold seals and photography samples.
• Sending samples to the customer via courier service and chasing or approvals
• Checking packaging specifications and working through customer manuals to highlight specific requirements on made to order products.
• Managing multiple high street customer accounts, monitoring shipment timelines and effectively communicating across the business including customer accounts, logistics and sales teams, to manage any changes, potential issues or delays.
• All orders are date critical, therefore being organised is essential.
• Planning of container fills for customer orders when requested.
• Problem solving for any issues that arise internally for a solution before approaching the customer.
• Working with customers to provide exceptional service through effective and efficient communication at all times to meet expectations.
• General administration and ad hoc duties requested by the buyers/director.
• Willingness to assist colleagues in other departments during peak times.

Requirements

• 3 years’ experience within merchandising – preferably with a variety of roles & responsibilities.
• Excellent communication skills – confident speaking to internal and external customers and suppliers.
• Ability to establish, develop and maintain supplier and customer relationships with professionalism.
• Good knowledge of Excel (essential) and Microsoft NAV preferable but not essential, as the successful candidate will receive full training of our computer systems.
• Organisation and prioritisation skills, with an exceptional eye for detail and ability to manage workloads efficiently.
• Highly motivated, proactive and eager to learn new products/customers.
• Proactive and solution driven individual who uses initiative and thrives on having responsibility and ownership.
• Positive and committed person who loves a varied working day and is involved in many different projects.