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E-commerce Operations and Customer Service Specialist (TGS1527) – £25k-£28k

E-commerce Operations and Customer Service Specialist (TGS1527) – £25k-£28k

  • Sales
  • London

Location: London

Type: Permanent

Industry: Ladieswear

Job Ref: TGS1527

The company:

Our client is an established supplier of ladies fashion to the high street retailers. They require an E-commerce Operations and Customer Service Specialist who will play a pivotal role in ensuring the smooth and efficient operation of our e-commerce platform to join the team.

The role:

  • Managing orders
  • Providing top-notch customer service
  • Supporting various aspects of the business.
  • Process and manage orders efficiently.
  • Handle returns, refunds
  • Provide exceptional customer service
  • Address customer inquiries, concerns, and resolve issues promptly.
  • Handle customer feedback and reviews
  • Monitor stock availability and manage inventory levels.
  • Maintain stock live, ensuring all product information, styles, and quantities are accurate.


  • Minimum 2 years experience in similar role
  • Proven experience in e-commerce operations and customer service.
  • Knowledge of Shopify and other e-commerce platforms.
  • Exceptional communication and problem-solving abilities.
  • Ability to work in a fast-paced environment and meet deadlines.
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