Location: London

Type: Permanent

Industry: Ladieswear

Job Ref: TGS1527

The company:

Our client is an established supplier of ladies fashion to the high street retailers. They require an E-commerce Operations and Customer Service Specialist who will play a pivotal role in ensuring the smooth and efficient operation of our e-commerce platform to join the team.

The role:

• Managing orders
• Providing top-notch customer service
• Supporting various aspects of the business.
• Process and manage orders efficiently.
• Handle returns, refunds
• Provide exceptional customer service
• Address customer inquiries, concerns, and resolve issues promptly.
• Handle customer feedback and reviews
• Monitor stock availability and manage inventory levels.
• Maintain stock live, ensuring all product information, styles, and quantities are accurate.

Requirements:

• Minimum 2 years experience in similar role
• Proven experience in e-commerce operations and customer service.
• Knowledge of Shopify and other e-commerce platforms.
• Exceptional communication and problem-solving abilities.
• Ability to work in a fast-paced environment and meet deadlines.