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Divisional Manager – Fashion Retail – North East (TGN4964) – Excellent Salary DOE

Divisional Manager – Fashion Retail – North East (TGN4964) – Excellent Salary DOE

Location: North East

Type: Permanent

Industry: Ladieswear

Job Ref: TGN4964

The Company

A great opportunity for a Divisional Manager (North East), to work for a Ladieswear fashion retailer, who have stores across the UK high street, selling items such as clothing, accessories and footwear.

This region will cover 20-23 stores.

Benefits:

  • Mileage expenses
  • Out of pocket expenses
  • Statutory Pension
  • Company Mobile
  • Company Laptop

Duties included:

To ensure that all actions are governed by Company KPI’s and Objectives. To ensure that Store sales across their Area are maximized and that all company targets are met. Company policies and procedures are followed and adhered to at all times. To recruit, train, develop and motivate all Store management to a pre-determined level of efficiency that is acceptable to the Company.

STORE PROFITABILITY & LOSS

  • Ensure all Stores within their Area are adequately staffed at all times so as to provide good customer service.
  • Ensure all Store costs relating to stores within their Area are monitored closely and regularly.
  • Ensure all utilities, i.e.: heating, lighting and water are used in the most economical manner by the store teams on their Area.
  • Check that all procedures within the Loss Prevention Manual are being adhered to within each of the stores on their Area. Take the necessary action to ensure this is the case.
  • Maximise each Stores sales potential by reviewing stock levels and quality of stock on offer with the management team. Aid the management of stock and aim to influence key actions to improve each store offer by department.

 SALES/CUSTOMER SERVICE

  • Ensure customer service is a key focus within their area. That all their customers are provided with a courteous, helpful service and assistance when advice is requested.
  • Motivate and manage all members of the teams on their Area to increase sales and ensure efficiency.
  • Ensure the branch and staff comply with all the laws relating to selling as laid down by the company.
  • Respond to customer, complaints and comments.
  • Builds an atmosphere in store to encourage customers to return.
  • Walks the store as if a customer and acts on what they may find.
  • Aligns product and services to meet customer requirements. 

DISPLAY AND PRESENTATION

  • Aid where necessary their management teams to organise promotions, displays and events. Provide help and support whenever possible.
  • Ensure that all stores on their Area comply with the branch layout as per guidelines.
  • Check that appropriate action is taken in their stores if stock is received in poor condition.
  • Closely monitors the market and competitor activity.
  • Seeks to understand the local market and stores position within it.
  • Implements product positioning to attract customers.

MAINTENANCE/HOUSEKEEPING

  • Carry out regular and thorough checks thus ensuring that all areas on and off the sales floor within their stores are cleaned regularly and that a high standard of hygiene is maintained.
  • Ensure that all Stores within their Area are maintained in a safe condition and in line with the Health and Safety at Work Act and to refer any issues to your Regional Manager.
  • Maintains exceptional store appearance and merchandising solutions.

COMMUNICATION

  • Liaise with Regional Management regularly. Inform Regional manager of any actions/information which may benefit/effect the Company.
  • Be aware of which personnel to contact at Head Office for information and advice.
  • Update colleagues on company performance, new initiatives and other pertinent issues.
  • Attend meetings as requested.

HEALTH AND SAFETY

  • Be responsible for personal safety at work by observing company regulations.
  • Ensure that actions do not endanger the safety of other members of staff or public.
  • Report potential hazards to Regional Manager immediately.

PERSONAL TRAINING & DEVELOPMENT

  • To demonstrate the ability to evaluate, take accountability and to develop ones own performance.
  • Empowers and actively seeks development opportunities for people.
  • Coaches’ individuals and teams for success
  • Differentiates between inexperience and incompetence and acts accordingly.

LEADERSHIP

  • Provides clear vision for colleagues based on the business vision.

EXPECTED STANDARD

  • To be neat, tidy, numerate and literate.
  • To have a proven ability to prioritise, delegate and motivate staff.
  • To recognise any potential issues that may arise within their Area and deal with them in a professional manner.
  • Always display a ‘can do’ attitude towards work and colleagues.
  • Confidentiality is essential.
  • Able to communicate clearly with a variety of people at all levels.
  • At home in a fast-moving pressurized environment.
  • Adaptable and a quick thinker prepared to make decisions.
  • Gives clear and concise instructions explaining reasons why.
  • Knowledgeable of relevant laws.
  • Aligns product and services to meet customer requirements.

SECURITY

  • Take necessary actions to ensure that all stores within their Area delivers stock loss levels within the company budget.
  • Ensure that the Company is protected against theft by ensuring till procedures are adhered to within their Area.
  • Make sure all stores put to maximum use store security systems. Company policies with regard to bag checks, lockers and shoplifting procedures must be implemented.
  • Ensure that their management teams are aware of the necessary actions to be taken in the event of an emergency.

ADMINISTRATION

  • Liaise with each Store Manager prior to their stocktake to ensure that all necessary planning and preparation is in place to ensure a smooth and accurate process.
  • Ensure that all information is recorded accurately, and that any information requested is delivered within the set time frame and in a professional manner.
  • Pass all relevant details to the necessary departments to ensure information held by      others is accurate e.g. Payroll / Hr information.

PERSONNEL

  • Ensure that Store staffing levels/recruitment is kept within their agreed budget.
  • Maintain high standards of appearance within their stores with regard to company uniform.
  • Ensure all members of Management are fully aware of their job responsibilities within the guidelines of their job description.
  • Carry out Management appraisals as directed.

Skills Required:

  • The ability to present and receive information, both oral and written, in a manner appropriate to the audience and to take action accordingly.
  • Demonstrates an openness to new ways of thinking and proactively pursues improvements with a high level of drive and enthusiasm.
  • The ability to take a holistic view of the business, understanding key business drivers both financial and otherwise.
  • Plans, prioritises and monitors progress, using resources effectively to achieve objectives.
  • Demonstrates the ability to manage own performance in terms of conducting themselves in an organised and business fashion.
  • Identifying own needs and developing personal skill set.
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