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Customer Success Manager (TGM1998) – £35k

Customer Success Manager (TGM1998) – £35k

Location: Leicester

Type: Permanent

Industry: Ladieswear

Job Ref: TGM1998

The Company:

An amazing opportunity for an experienced Customer Success Manager  to join a growing fashion supplier and online brand. This role will be part of the E-commerce department and will focus exclusively on supporting the company’s e-commerce clients. Experience using platforms such as Slack, Trello, and Zendesk for managing customer communication and task workflows is advantageous

Responsibilities:

Work as part of the developing E-commerce Team

  • Managing client relationships
  • Acting as the primary point of contact for customer queries.
  • Overseeing the client onboarding process
  • Ensure a smooth start for new clients.
  • Proactively monitoring client satisfaction and addressing concerns to prevent escalation.
  • Handling day-to-day customer issues, including queries on order status and product concerns.
  • Collaborating with internal teams to ensure seamless client service and resolve any operational issues.
  • Managing and supporting a direct report in the order fulfilment team.

Skills and Experience 

To be successful in this role, you should have:

  • 3+ years’ experience in customer success, account management, or client relations, preferably within e-commerce.
  • Strong leadership abilities, including experience managing staff or direct reports.
  • A customer-first mindset, with excellent communication and relationship-building skills.
  • Strong problem-solving abilities and a proactive approach to managing client needs.
  • Organisational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Familiarity with CRM systems and client management platforms is highly preferred.
  • Experience with e-commerce and fulfilment processes is highly desirable.

It would be beneficial for the Customer Success Manager role if you also had:

  • Strong written and verbal communication skills.
  • Experience using platforms such as Slack, Trello, and Zendesk for managing customer communication and task workflows.
  • Familiarity with Linnworks for inventory and order management would be an advantage (but not essential).
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