Location: Manchester

Type: Permanent

Industry: Homeware

Job Ref: TGN4997

The Company:

An exciting opportunity for a high calibre inbound customer service person – hybrid to join a dynamic homewares supplier

You will be responsible for providing the best customer experience and to ensure all B2C customer matters are resolved in the agreed timeline. Also responsible for providing brand awareness to customers encouraging them to be a part of the new loyalty program and acting as an ambassador.

Hybrid Working

Responsibilities:

• Handling consumer complaints, queries and requests received via call & email only.
• Capable of managing 100 calls on a day-to-day basis
• Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA’s laid down by the organization.
• Adhere to the stipulated SLA’s laid for the email and call function.
• Act and adhere to the company policies without hampering the consumer experience.
• Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.
• Maintain strong follow-up across the organization and with customers to ensure, all pending requests and responses are addressed within committed timelines
• Monitor and excel in one’s performance basis day to day KPI monitoring

 Skills and Attributes:

• 2+ years of inbound call centre experience
• Ability to meet deadlines and work effectively in a fast-paced environment.
• Microsoft Office suite & reporting skills
• Soft spoken & supportive demeaner
• Ability to type 40-60 words
• Effective & Pro-active listener
• Hands on experience with Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.
• A flexible and hardworking teammate