An established luxurious lifestyle and apparel brand is seeking a Project Manager to join their team.

The Role:

• Prompt, accurate and regular communication with clients, suppliers and internal teams via email, phone and Whatsapp
• Ensuring order enquiries are dealt with promptly and in a timely manner
• Creating and updating project status spreadsheets and liaising with clients on a regular basis to provide updates and reassurance
• Creating and providing project reports and documents such as back order lists, delivery notes, shipping information, inventories and order forms relating to each project
• Regular communication within the Client Services team and liaising closely with the Production teams on updates and to ensure projects are on track
• Ensure database and status spreadsheets are up to date with current and correct information in case the need for handover
• Plan and oversee all areas of multiple projects
• Regular reporting to Director on summary of sales, progress and potential sales
• Providing personal solutions to their enquiry and brief ensuring cost, timings an design are considered
• Farming for new opportunities within enquiries, obtaining the clients ‘Scope of Works’
• Reporting regular summary of project status to Head of Client Services or Client Director
• Implement and set up processes improving efficiency and communication where possible
• Follow up on projects after delivery to ensure client satisfaction
• Oversee sample orders
• Evaluating successes and challenges to enhance learning for next project
• Handing over completed projects to the account management team to follow for repeat orders and oversee further sale
• Receiving design briefs from clients and being part of the initial stages, to support in planning and defining a project’s scope of works
• Communicate design brief and work with the design team on presentations and concepts
• Take on board any feedback or queries and discuss with the Client Director or Head of Design for any improvements that can be made
• Managing the processes of customisation and tailoring of garments
• Researching and sourcing of brands and products, providing well considered suggestions to suit clients brief
• Ensure quality control of all items for both in-house garments and sourced

Skills Required:

• 2+ years experience at Project Manager level
• Fluency in English
• Experience in a client facing role
• Strong stakeholder communication skills
• Analytical and organised with data and information
• Diplomatic, enjoys working in a team
• Works well under pressure in a fast-paced environment
• Confident and driven individual, able to self-motivate
• Knowledge of Mac and G-Drive and use of spreadsheets
• Hold a valid UK/EU passport for travel – Experience working with luxury brand or clothing is beneficial