Location: Manchester
Type: Permanent
Industry: Ladieswear
Job Ref: TGN4712
Company
We are looking for an Online Customer Service Executive to join an established fashion brand who work with High Street retailers and sell direct to the customer. This is an exciting role working for a fashion brand whose fun and fashionable clothes reflect today’s trends. Their amazing Customer Service Team are at the heart of the business and help maintain their excellent reputation, they are looking for people who are passionate about providing the best service they can with a positive outlook, strong communication skills and a natural desire to help. A great listener with a natural flair for striking up a conversation who can also deliver sales through service.
Key duties:
- Providing an exceptional service to customers including delivery issues, account enquiries and product/order information.
- Providing support to customers via various platforms.
- Managing the escalation of customer issues with respect to grievances and complaints through to resolution, adhering to current online trading laws.
- Encouraging and maximising customers payments/orders and cross-selling additional company products when required.
- Developing relationships with ecommerce to improve customer experience and minimize claims, issues, and returns.
- Communicating with other departments within the business to quickly resolve customer queries.
Experience needed:
- Working in a fast-moving customer service environment.
- Proven ability to communicate with customers with empathy and compassion, ensuring that a professional manner is always maintained.
- Friendly and calm approach to customers with the ability to be assertive when needed.
- Ability to apply the right tone when communicating with customers both verbal and written demonstrating a wide range of interpersonal skills.
- IT proficient (including Microsoft Word and Excel) with the ability to learn new technologies quickly.
- Natural multi-tasking ability to react to changes in priorities and workload to meet deadlines.
- Excellent attention to detail.
- Ability to quickly identify issues and implement solutions.