Location: Manchester

Type: Permanent

Industry: Ladieswear

Job Ref: TGN4587

We are looking for an experienced Online Customer Service Assistant to join a growing online/ecommerce fashion brand. This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a key position within the business.

The Role:

• Provide outstanding support to customers via phone, email and live chats.
• Understanding customer’s needs and requirements and trying to exceed these wherever possible.
• Providing a courteous, efficient and reliable service to all customers, both via messaging channels and phone
• Handling pre and post sales customer queries
• Liaising with courier companies
• Effectively manage complaints and escalations from start to finish.

Skills Required:

• Friendly and dynamic individual, with excellent interpersonal and communication skills
• A passion for customer satisfaction
• Excellent communication skills at all levels
• The ability to problem solve and follow processes accurately.
• Experience working within a fast paced working environment and keen to be part of and assist the team