Location: Leicester

Type: Permanent

Industry: Ladieswear

Job Ref: TGM2194

The Company:

Our client is an established supplier of ladieswear to the high street are seeking a confident Office Manager to join the team.  You will have thorough administrative and office assistant experience and be an organised individual with a hands on approach.

The Role:

• Oversee the day-to-day workflow of the Sales Office, ensuring smooth operations across all admin and order processing tasks.
• Manage and support two Sales Coordinators, providing clear direction, coaching, and ongoing development.
• Process new sales leads, assign new customers to agents, and manage new account applications via the website.
• Maintain accurate customer and agent records, ensuring all accounts are correctly assigned by region.
• Handle post-delivery queries, including invoice discrepancies, debit and credit notes, and overdue payment issues in collaboration with the Accounts team.
• Build and maintain strong customer relationships through phone, email, and face-to-face contact at trade shows and visits.
• Deliver excellent customer service with timely, personal, and professional communication.
• Provide data, reports, and insight to support the Sales Manager and Business Development Manager.
• Gather and share feedback from agents and customers to support product reviews, identify stock issues, and highlight non-sales concerns.
• Prepare all administrative elements around key trading periods (e.g. Christmas, Father’s Day, Mother’s Day).
• Monitor and manage stock levels for specific concessions, working closely with the merchandising and warehouse teams.
• Visit customers and concessions to review visual merchandising and identify sales opportunities.
• Assist with the preparation and attendance of trade shows and exhibitions.
• Act as the central communication hub for the Brands Division, keeping all departments informed of sales activity and updates.

Skills

• Experience working in both a sales office and field-based environment.
• Line management experience.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience using a sales order processing system (desirable – full training can be provided).
• Confident and friendly when dealing with customers, both over the phone and face to face.
• Excellent attention to detail and accuracy.
• Self-motivated, organised, and able to work proactively.
• Strong team player with a positive, can-do attitude.
• Full, clean UK driving licence.

• Strong organisational skills and the ability to adapt to changes and tackle challenges efficiently and effectively.
• Ability to work calmly and efficiently under pressure.
• Strong attention to detail.

Excellent IT skills, knowledge of Microsoft Office, Word, Excel etc