Location: Manchester

Type: Permanent

Industry: Homeware

Job Ref: TGN4750

The Company:

A French Speaking Customer Coordinator – Hybrid  needed to join a well-established, family run business that specialises in homeware products and have an extensive customer base in the UK and International markets. The company offer a great working environment and progression opportunities. The ideal candidate will be fluent in French, knowledge of Spanish would be an added bonus, with strong customer service & IT skills.

The Role:

• Providing sales, customer service and administrative support within a rapidly developing International Sales department.
• Answer export customer enquiries via telephone, e mail, or website.
• Provide office contact for International Sales Managers.
• Provide quotations and pro forma invoices.
• Daily liaison with logistics department to provide order information.
• Daily liaison with warehouse operations to provide order and despatch information.
• Inputting and monitoring of all export orders.
• Maintain and develop existing and new customers through individual account support.
• Respond to and follow up sales enquiries using appropriate methods.
• Creating product spreadsheets and upload to web portals
• Provide up-to-date knowledge of products, services and policies.
• Provide efficient after-sales and customer support.
• Promotion of sales via phone, fax & email.
• Support for external agents/representatives.
• Develop effective relationships both externally and internally.
• Potential to attend international trade fairs and limited overseas travel

Skills Required:

• Foreign language(s) French (must) and Spanish (beneficial)
• Customer Service experience
• Experience of order progressing
• Pro active
• Organised and used to working within deadlines using own initiative.
• Customer service driven.
• Numerate
• Able to communicate effectively via written media and excellent telephone communicator.
• Computer literacy. Must be adept in use of MS Office 2000 or later, particularly Excel and Word, internet and email.