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French Speaking Customer Coordinator – Hybrid (TGN4750) – Excellent Salary DOE

French Speaking Customer Coordinator – Hybrid (TGN4750) – Excellent Salary DOE

Location: Manchester

Type: Permanent

Industry: Homeware

Job Ref: TGN4750

The Company:

A French Speaking Customer Coordinator – Hybrid  needed to join a well-established, family run business that specialises in homeware products and have an extensive customer base in the UK and International markets. The company offer a great working environment and progression opportunities. The ideal candidate will be fluent in French, knowledge of Spanish would be an added bonus, with strong customer service & IT skills.

The Role:

  • Providing sales, customer service and administrative support within a rapidly developing International Sales department.
  • Answer export customer enquiries via telephone, e mail, or website.
  • Provide office contact for International Sales Managers.
  • Provide quotations and pro forma invoices.
  • Daily liaison with logistics department to provide order information.
  • Daily liaison with warehouse operations to provide order and despatch information.
  • Inputting and monitoring of all export orders.
  • Maintain and develop existing and new customers through individual account support.
  • Respond to and follow up sales enquiries using appropriate methods.
  • Creating product spreadsheets and upload to web portals
  • Provide up-to-date knowledge of products, services and policies.
  • Provide efficient after-sales and customer support.
  • Promotion of sales via phone, fax & email.
  • Support for external agents/representatives.
  • Develop effective relationships both externally and internally.
  • Potential to attend international trade fairs and limited overseas travel

Skills Required:

  • Foreign language(s) French (must) and Spanish (beneficial)
  • Customer Service experience
  • Experience of order progressing
  • Pro active
  • Organised and used to working within deadlines using own initiative.
  • Customer service driven.
  • Numerate
  • Able to communicate effectively via written media and excellent telephone communicator.
  • Computer literacy. Must be adept in use of MS Office 2000 or later, particularly Excel and Word, internet and email.
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