Location: LE10

Type: Permanent

Industry: Ladieswear

Job Ref: TGM1406

The Company:

An exciting opportunity for an experienced Merchandiser who is used to delivering in a fast-paced environment and to short lead times to join a leading printer to both retail and trade. This role demands a highly organised and self motivated individual who can manage their time whilst offering flexibility in a demanding, customer led environment.

The Role:

• Responsibility for specific customer accounts.
• Day to day contact with customers, responding promptly to communications and taking appropriate actions to ensure all needs are met.
• Development of accounts, improve efficiency of tasks and work closely with customers to determine future as well as current needs in order to support business growth.
• Monitor accounts where there is less activity, keeping in contact with the customer to ensure that relationships are maintained and company products are promoted.
• Clarification of customer needs, completion of documentation and system data entry.
• Raising sample requests, overseeing the production of them and checking the items before they are sent for customer approval.
• Work with the Sample Administrator to prioritise and organise samples.
• Follow up samples with the customer to understand order requirements, or where orders are not placed, to gain feedback on the reason for not placing an order.
• Placing orders for garments, labels, components and other materials required for the completion of the order.
• Maintaining accurate and timely information on company systems and managing critical paths for each customer order.
• Working with all areas of the business from the commercial sales team to production and processing, warehouse and Designers.
• Processing the administration associated with customer orders with both the customer and on-site production team.
• Following the order process from initial enquiry to the dispatch of the finished product.

Skills Required:

• Minimum of one years merchandising/production administration experience.
• Confident and ready to move into a challenging role with multiple accounts dealing with demanding blue chip companies.
• Able to deliver in a fast paced environment and to short lead times.
• Organised, flexible and an accomplished organiser who can administer multiple customer orders, across a range of customers, products and timescales in an organised and professional way.
• Ability to successfully meet customer requirements and maintain excellent standards in customer service.
• A strong record of success in a similar role, ideally working directly with the high street and on-line retailers.
• Excellent interpersonal skills.
• Fully competent in the use of IT software.