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Customer Service (TGN4280) – Excellent Salary DOE

Customer Service (TGN4280) – Excellent Salary DOE

Location: Manchester

Type: Permanent

Industry: Textiles

Job Ref: TGN4280

Our client is a successful manufacturer and innovator of fabrics, they are currently looking to recruit a high calibre Customer Service Administrator to join a busy team.

This is an exciting opportunity for an ambitious and determined individual to join a well established business.  In return, you can expect a competitive salary and an excellent opportunity to really make your mark on an established company who have excellent opportunities.

The role is full time 8.30am to 5.00pm Monday to Friday.

The Role:

  • Receive and process orders from Customers via phone fax and email.
  • Process orders via Infor System 21 computer system.
  • Handle customer enquiries as they arise ensuring you provide the best solution possible and keep the customer updated until their query is resolved.
  • Working with other departments in the business to ensure the best outcome for the customer.
  • Complete required administration tasks to ensure smooth, accurate processing and despatch of orders.
  • Perform various other sales administration tasks as required.

Key Skills:

  • Excellent customer service and interpersonal skills
  • High level of IT literate to be able to use inhouse computer package, Excel, Word and web portals as required.
  • Very organised and a logical thinker.
  • Good communicator
  • Proactive with a “can do” attitude, always striving to exceed our Customer’s expectations.
  • Outgoing and personable to develop strong relations with existing Customers and build relations with new ones.
  • Team player
  • Good level of education.
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