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Customer Service Executive – Fashion Business (TGN4503) – Up to £22k DOE

Customer Service Executive – Fashion Business (TGN4503) – Up to £22k DOE

Location: Manchester

Type: Permanent

Industry: Ladieswear

Job Ref: TGN4503

The Company:

We are looking for a Customer Service Executive to join a growing fashion high street supplier who work with retailers including ASOS, Zalando & Missguided. This is an exciting role within the business for a hardworking and career minded individual to join a fun, fast paced Customer Service team. This an office-based role with flexible start & end times. We are looking for somebody with a positive outlook, strong communication skills & a desire to help. A great listener with a natural flair for striking up a conversation who can also deliver sales through service.

Benefits:

  • Flexible working hours (start / end times)
  • Staff discount
  • Free onsite parking
  • Close to tram stop / train station

The Role:

  • Providing an exceptional service for our customers including delivery issues, account enquiries and product/order information.
  • Providing support to customers via various platforms.
  • Managing the escalation of customer issues with respect to grievances and complaints through to resolution, adhering to current online trading laws.
  • Encouraging and maximising customers payments/orders and cross-selling additional company products when required.
  • Developing relationships with ecommerce to improve customer experience and minimize claims, issues, and returns.
  • Communicating with other departments within the business to quickly resolve customer queries.
  • Identifying production and supply chain issues.
  • Other duties as required.

Skills Required:

  • MUST have experience working in a fast-moving customer service environment.
  • IT proficient (including Microsoft Word and Excel) with the ability to learn new technologies quickly.
  • Ability to communicate with customers with empathy and compassion in a professional manner.
  • Friendly and calm approach to customers with the ability to be assertive when needed.
  • Ability to apply the right tone when communicating with customers both verbal and written.
  • Natural multi-tasking ability to react to changes in priorities and workload to meet deadlines.
  • Excellent attention to detail.
  • Ability to quickly identify issues and implement solutions.
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