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Clothing Ecommerce Administrator – Hybrid (TGN4621) – Up to £21k DOE

Clothing Ecommerce Administrator – Hybrid (TGN4621) – Up to £21k DOE

  • Office Support
  • Salford

Location: Salford

Type: Permanent

Industry: Ladieswear

Job Ref: TGN4621

The Company:

We are seeking an Ecommerce Administrator to join the growing team of an established & reputable clothing supplier who work with High Street Retailers & Supermarkets. The company are a market leading manufacturer & supplier, whose brand is based outstanding customer service. We are looking for somebody with 1-2 years experience working in a similar role.


  • 35 days holiday (including Bank Holidays)
  • Working from home on a Friday
  • Good Progression opportunities
  • Annual reviews
  • Stakeholder Pension

The Role:

  • Maintaining and updating current and new styles on ERP system.
  • Loading Barcodes, brand, Customer Style Code, carton quantitys etc.
  • Liaising with the warehouse (missing order, confirming orders are on track, providing codes etc).
  • Supporting with spreadsheets/master bible.
  • Raising Sales Orders when required.
  • Loading Sales Orders for customers.
  • Checking packing list from the warehouse for shorts/zero picks & placing under query.
  • Raising Month end credits for customers.
  • Loading orders onto 3rd party carrier for dispatch.
  • Arranging physical returns for customers/Liaising with the warehouse to arrange transport.
  • Check Processing orders on the website for anything old, clearing down issues.
  • Check Royal Mail for any open dispatches that are old, clearing off issues.
  • Check Royal Mail integrations.
  • Managing Customer Price books.
  • Customer Service Queries.
  • Customer Refund – share with Finance.
  • Get payment details e.g. stripe or PayPal.
  • Confirm refund amount.
  • Request item is returned to stock and refund processed.
  • Attending Range planning meetings.
  • Other duties as required.

Skills Required:

  • Have previous experience of working within Textiles / Fashion industry in a similar role.
  • Educated to Degree level or equivalent.
  • Have strong IT skills, particularly Microsoft Excel.
  • Ability to work across multiple tasks at the same time.
  • Has good experience of dealing with and resolving issues with customers.
  • Good communication skills.
  • Good planning / organising skills.
  • Can work on own initiative and is focused on achieving results.
  • Can build relationships easily.
  • Meticulous/pays attention to detail.
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