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Client Service Manager (TGS1454) – Up to £45k DOE

Client Service Manager (TGS1454) – Up to £45k DOE

  • Sales
  • London

Location: London

Type: Permanent

Industry: Ladieswear

Job Ref: TGS1454

The Company:

An established luxurious lifestyle and apparel brand is seeking a Client Service Manager  to join their team.

The Role:

  • Working alongside the marketing manager to discuss new clients and opportunities.
  • Working on the concepts and pitches for new projects and clients.
  • Farming potential new opportunities from our existing clients.
  • Ensuring the existing clients are all well looked after and being offered the full extent of our services.
  • Working alongside the main project manager delivering the new build and re-dress projects
  • Create and oversee the master timeline for all projects
  • Ensuring our client team offer a first class service at all times – offering advice on products, services and direction.
  • Estimating, quoting and invoicing projects (in most cases checking these that are created by other team members)
  • Maintaining a good level of contact with the clients – written, verbal and face to face where possible
  • Liaising with the other teams in the company – communicating issues and statuses
  • Generating reports for clients and senior management
  • Offer new ideas on how to improve the service and processes
  • Ability to show empathy and deal professionally with a variety of difficult and sometimes emotionally challenging situations
  • Dealing with complaints and diffusing client frustrations and disappointments. Team Management
  • Brief in new projects and accounts to the team
  • Be the teams point of escalation to help with complex issues or problems
  • Leading, supporting and developing the client team
  • Managing their workflows
  • Having one – to – ones (training might be required for this)
  • Assisting with recruitment of new employees
  • Training and Developing new team members
  • Reporting back to the director Management Team
  • Sitting on the management team to contribute the progress quarterly on the client sales/ projects, and issues requirements from his or her team.
  • Being involved in the future development and strategy of the company

Skills Required:

  • 2+ years experience at Management level
  • Fluency in English
  • Experience in a client facing role
  • Analytical and organised with data and information
  • Diplomatic, enjoys working in a team
  • Works well under pressure in a fast-paced environment
  • Confident and driven individual, able to self-motivate
  • Knowledge of Mac and G-Drive and use of spreadsheets
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