Location: London

Type: Permanent

Industry: Ladieswear

Job Ref: TGS1455

The Company:

An established luxurious lifestyle and apparel brand is seeking a Client Account  Manager  to join their team.

The Role:

• Managing a selection of clients
• Repeat sales, redress, some smaller new business.
• Volume and size of orders to be selected with the Client Services Manager.
• Communicating with clients over email and on the telephone.
• Ensuring all their order enquiries are dealt with promptly
• Emailing all clients on a regular basis to check in.
• Check back on clients after they have received their orders.
• Communicating with the client team regularly for detail on the orders.
• Liaising with Clients about samples required and organising shipments.
• Reporting any issues or challenges with the Client Services Manager.
• Feeding information to the project managers for new briefs/requirements
• Liaising with Purchasing
• Be responsible for your orders arriving on time from purchasing.
• Progress Tabs
• Managing Customization and Tailoring
• Regular Client Updates
• Managing all elements of the delivery
• Client check backs
• Ensuring the client folders and paperwork are all up to date Sourcing:
• Assisting with sourcing relevant products.
• Being aware of new products to ensure the best offering to the client.
• Ensure the completed sale is reported to be invoiced
• Ensure the shipping is reported to be invoiced
• Send and Chase invoices regularly

Skills Required:

• 2+ years experience at Management level
• Fluency in English
• Experience in a client facing role
• Analytical and organised with data and information
• Diplomatic, enjoys working in a team
• Works well under pressure in a fast-paced environment
• Confident and driven individual, able to self-motivate
• Knowledge of Mac and G-Drive and use of spreadsheets