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Client Account Manager (TGS1455) – Up to £40k DOE

Client Account Manager (TGS1455) – Up to £40k DOE

  • Sales
  • London

Location: London

Type: Permanent

Industry: Ladieswear

Job Ref: TGS1455

The Company:

An established luxurious lifestyle and apparel brand is seeking a Client Account  Manager  to join their team.

The Role:

  • Managing a selection of clients
  • Repeat sales, redress, some smaller new business.
  • Volume and size of orders to be selected with the Client Services Manager.
  • Communicating with clients over email and on the telephone.
  • Ensuring all their order enquiries are dealt with promptly
  • Emailing all clients on a regular basis to check in.
  • Check back on clients after they have received their orders.
  • Communicating with the client team regularly for detail on the orders.
  • Liaising with Clients about samples required and organising shipments.
  • Reporting any issues or challenges with the Client Services Manager.
  • Feeding information to the project managers for new briefs/requirements
  • Liaising with Purchasing
  • Be responsible for your orders arriving on time from purchasing.
  • Progress Tabs
  • Managing Customization and Tailoring
  • Regular Client Updates
  • Managing all elements of the delivery
  • Client check backs
  • Ensuring the client folders and paperwork are all up to date Sourcing:
  • Assisting with sourcing relevant products.
  • Being aware of new products to ensure the best offering to the client.
  • Ensure the completed sale is reported to be invoiced
  • Ensure the shipping is reported to be invoiced
  • Send and Chase invoices regularly

Skills Required:

  • 2+ years experience at Management level
  • Fluency in English
  • Experience in a client facing role
  • Analytical and organised with data and information
  • Diplomatic, enjoys working in a team
  • Works well under pressure in a fast-paced environment
  • Confident and driven individual, able to self-motivate
  • Knowledge of Mac and G-Drive and use of spreadsheets
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