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Bilingual Customer Account Manager (TGN4381) – £25k

Bilingual Customer Account Manager (TGN4381) – £25k

Location: Bradford

Type: Permanent

Industry: FMCG

Job Ref: TGN4381

The Company:

An established family owned FMCG global distributor are looking for a Bilingual Customer Accounts Manager (European) to join their busy team. The company supply products across the retail market & have offices around the world, working with suppliers and retailers in over 50 countries worldwide.

Customer accounts and production support are responsible for a portfolio of customers ensuring quality service and support to both the customer and the sales team from point of order release through to delivery and after sales service. 

Job Duties:

  • Manage all aspects of Customer Accounts, UK, Europe and Worldwide from point of order release to point of delivery.
  • Responsible for cost’s push back/challenge processing and transport.
  • Responsible for labelling production BD2.
  • Responsible for customer SLA compliance.
  • Co-ordinating picks over both sites/shifts.
  • Produce customer specification forms.
  • Book transport with customers and own G&B nominated haulers
  • Liaise with sales, shipping, warehouse departments to ensure timely delivery of customer orders.
  • Processing/labelling governance from initial admin through to final work sign off.
  • Managing filing systems/outlook-based diary tools.
  • Daily/Weekly reporting to Line Manger.
  • Daily monitoring of customer order status/attendance at daily operations meetings.
  • Responding to customer enquiries and complaints.
  • Manage a portfolio of customers and related tasks such as ordering labels, packaging, arranging transport etc.
  • Provide 360-degree account management from pick creation through to final delivery.
  • Ensuring the production priority board is populated with the orders that require processing.
  • Ensure a high standard of work and the efficient running of the warehouse.
  • Ensure the Production Team Leader/Warehouse Manager/Shift Manager is kept informed of all operational issues, in particular any that would affect the production processes.
  • Creation, proofing and qualification of labels to meet the required spec and deadlines as required.
  • Assist in the training and development of operatives where required.

 Skills Required:

  • Must be able to prioritise and organise daily workload and work as part of a team
  • Knowledge of a European language – German or French or Dutch, or Italian or Spanish
  • Must be able to manage people effectively.
  • Previous experience in a distribution/ logistics and customer support role
  • Administration/Excel skills and experience advantageous.
  • Good IT and communication skills essential.
  • Knowledge of Navision (NAV) (WMS) advantageous
  • Good Literacy and Numeracy skills essential- GCSEs in Maths and English.
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